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docs: resolve remaining operational skill comments

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Affaan Mustafa
2026-03-10 21:13:55 -07:00
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skills/carrier-relationship-management/SKILL.md
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@@ -170,7 +170,7 @@ Rate negotiations are long-term relationship conversations, not one-time transac
- **Positive reviews:** Be specific. "Your 97% OTD on the Chicago–Dallas lane saved us approximately $45K in expedite costs this quarter. We're increasing your allocation from 60% to 75% on that lane." Carriers invest in relationships that reward performance.
- **Corrective reviews:** Lead with data, not accusations. Present the scorecard. Identify the specific metrics below threshold. Ask for a corrective action plan with a 30/60/90-day timeline. Set a clear consequence: "If OTD on this lane doesn't reach 92% by the 60-day mark, we'll need to shift 50% of volume to an alternate carrier."
Use the templates below as a base and adapt the language to your carrier contracts, escalation paths, and customer commitments.
Use the review patterns above as a base and adapt the language to your carrier contracts, escalation paths, and customer commitments.
## Escalation Protocols