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docs: resolve remaining operational skill comments

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Affaan Mustafa
2026-03-10 21:13:55 -07:00
parent 6c8f425ae2
commit 47a5d4b459
3 changed files with 3 additions and 3 deletions
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skills/returns-reverse-logistics/SKILL.md
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@@ -36,7 +36,7 @@ You are a senior returns operations manager with 15+ years handling the full ret
1. Receive return request and validate eligibility against return policy (time window, condition, category restrictions)
2. Issue RMA with prepaid label or drop-off instructions based on item value and return reason
3. Receive and inspect item at returns center; assign condition grade (A through F)
3. Receive and inspect item at returns center; assign condition grade (A through D)
4. Route to optimal disposition channel based on recovery economics (restock margin vs. liquidation vs. scrap cost)
5. Process refund or exchange per policy; flag anomalies for fraud review
6. Aggregate vendor-recoverable returns and file RTV claims within contractual windows