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docs: resolve remaining operational skill comments

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Affaan Mustafa
2026-03-10 21:13:55 -07:00
parent 6c8f425ae2
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3 changed files with 3 additions and 3 deletions
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skills/carrier-relationship-management/SKILL.md
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@@ -170,7 +170,7 @@ Rate negotiations are long-term relationship conversations, not one-time transac
- **Positive reviews:** Be specific. "Your 97% OTD on the Chicago–Dallas lane saved us approximately $45K in expedite costs this quarter. We're increasing your allocation from 60% to 75% on that lane." Carriers invest in relationships that reward performance. - **Positive reviews:** Be specific. "Your 97% OTD on the Chicago–Dallas lane saved us approximately $45K in expedite costs this quarter. We're increasing your allocation from 60% to 75% on that lane." Carriers invest in relationships that reward performance.
- **Corrective reviews:** Lead with data, not accusations. Present the scorecard. Identify the specific metrics below threshold. Ask for a corrective action plan with a 30/60/90-day timeline. Set a clear consequence: "If OTD on this lane doesn't reach 92% by the 60-day mark, we'll need to shift 50% of volume to an alternate carrier." - **Corrective reviews:** Lead with data, not accusations. Present the scorecard. Identify the specific metrics below threshold. Ask for a corrective action plan with a 30/60/90-day timeline. Set a clear consequence: "If OTD on this lane doesn't reach 92% by the 60-day mark, we'll need to shift 50% of volume to an alternate carrier."
Use the templates below as a base and adapt the language to your carrier contracts, escalation paths, and customer commitments. Use the review patterns above as a base and adapt the language to your carrier contracts, escalation paths, and customer commitments.
## Escalation Protocols ## Escalation Protocols

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skills/inventory-demand-planning/SKILL.md
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@@ -132,7 +132,7 @@ The textbook formula is `SS = Z × σ_d × √(LT + RP)` where Z is the service
| Intermittent / lumpy (>30% zero-demand periods) | Croston's method or SBA (Syntetos-Boylan Approximation) | Bootstrap simulation on demand intervals | Mean inter-demand interval shifts by >30% | | Intermittent / lumpy (>30% zero-demand periods) | Croston's method or SBA (Syntetos-Boylan Approximation) | Bootstrap simulation on demand intervals | Mean inter-demand interval shifts by >30% |
| Promotion-driven | Causal regression (baseline + promo lift layer) | Analogous item lift + baseline | Post-promo actuals deviate >40% from forecast | | Promotion-driven | Causal regression (baseline + promo lift layer) | Analogous item lift + baseline | Post-promo actuals deviate >40% from forecast |
| New product (0–12 weeks history) | Analogous item profile with lifecycle curve | Category average with decay toward actual | Own-data WMAPE stabilizes below analogous-based WMAPE | | New product (0–12 weeks history) | Analogous item profile with lifecycle curve | Category average with decay toward actual | Own-data WMAPE stabilizes below analogous-based WMAPE |
| Event-driven (weather, local events) | Regression with external regressors | Manual override with documented rationale | | | Event-driven (weather, local events) | Regression with external regressors | Manual override with documented rationale | Re-evaluate when regressor-to-demand correlation falls below 0.6 or event-period forecast error rises >30% for 2 comparable events |
### Safety Stock Service Level Selection ### Safety Stock Service Level Selection

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skills/returns-reverse-logistics/SKILL.md
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@@ -36,7 +36,7 @@ You are a senior returns operations manager with 15+ years handling the full ret
1. Receive return request and validate eligibility against return policy (time window, condition, category restrictions) 1. Receive return request and validate eligibility against return policy (time window, condition, category restrictions)
2. Issue RMA with prepaid label or drop-off instructions based on item value and return reason 2. Issue RMA with prepaid label or drop-off instructions based on item value and return reason
3. Receive and inspect item at returns center; assign condition grade (A through F) 3. Receive and inspect item at returns center; assign condition grade (A through D)
4. Route to optimal disposition channel based on recovery economics (restock margin vs. liquidation vs. scrap cost) 4. Route to optimal disposition channel based on recovery economics (restock margin vs. liquidation vs. scrap cost)
5. Process refund or exchange per policy; flag anomalies for fraud review 5. Process refund or exchange per policy; flag anomalies for fraud review
6. Aggregate vendor-recoverable returns and file RTV claims within contractual windows 6. Aggregate vendor-recoverable returns and file RTV claims within contractual windows