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docs: resolve operational skill review issues

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Affaan Mustafa
2026-03-10 21:07:36 -07:00
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skills/logistics-exception-management/SKILL.md
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@@ -9,7 +9,7 @@ description: >
or carrier disputes.
license: Apache-2.0
version: 1.0.0
homepage: https://github.com/ai-evos/agent-skills
homepage: https://github.com/affaan-m/everything-claude-code
origin: ECC
metadata:
author: evos
@@ -142,7 +142,7 @@ When multiple exceptions are active simultaneously (common during peak season or
## Key Edge Cases
These are situations where the obvious approach is wrong. Brief summaries here — see [edge-cases.md](references/edge-cases.md) for full analysis.
These are situations where the obvious approach is wrong. Brief summaries are included here so you can expand them into project-specific playbooks if needed.
1. **Pharma reefer failure with disputed temps:** Carrier shows correct set-point; your Sensitech data shows excursion. The dispute is about sensor placement and pre-cooling. Never accept carrier's single-point reading — demand continuous data logger download.
@@ -174,7 +174,7 @@ Match communication tone to situation severity and relationship:
### Key Templates
Brief templates below. Full versions with variables in [communication-templates.md](references/communication-templates.md).
Brief templates appear below. Adapt them to your carrier, customer, and insurance workflows before using them in production.
**Initial carrier inquiry:** Subject: `Exception Notice — PRO# {pro} / BOL# {bol}`. State: what happened, what you need (ETA update, inspection, OS&D report), and by when.
@@ -218,6 +218,5 @@ Track these metrics weekly and trend monthly:
## Additional Resources
- For detailed decision frameworks, escalation matrices, and mode-specific workflows, see [decision-frameworks.md](references/decision-frameworks.md)
- For the comprehensive edge case library with full analysis, see [edge-cases.md](references/edge-cases.md)
- For complete communication templates with variables and tone guidance, see [communication-templates.md](references/communication-templates.md)
- Pair this skill with your internal claims deadlines, mode-specific escalation matrix, and insurer notice requirements.
- Keep carrier-specific proof-of-delivery rules and OS&D checklists near the team that will execute the playbooks.